KACE® Cloud

Release Notes

June 2024

These release notes provide information about the latest KACE Cloud release.

About this release

KACE Cloud allows you to quickly enroll mobile devices, manage their inventory, and to apply required configurations and policies. You can interact with managed devices using a standard set of commands, such as resetting a password or locking a device, as needed. This cloud-based product helps you implement your entire device management solution quickly, and ensuring that managed devices follow your organization guidelines and standards, while protecting your data integrity.

This release contains one new feature and a number of resolved issues. See New features.

Supported platforms

MDM managed devices:

The following operating systems are supported for MDM managed devices:

Android

  • Android 13.0+

Apple

  • iOS, iPadOS, tvOS15+
  • macOS 13+

Windows:

  • Windows 10 Professional, Enterprise, Education, 1709 or later
  • Windows 11
Registered Devices:

KACE Cloud uses an agent to deliver some management functionality to Windows and macOS devices. Windows and macOS devices can be partially managed without an MDM connection through device registration. The following operating systems are supported:

Windows:

  • Windows Server 2016 (Standard and Datacenter Editions with .NET Framework 4.7 or later)
  • Windows Server 2019, 2022, 2025 (Standard and Datacenter Editions)
  • Windows 10 Professional, Enterprise, Education, 1709 or later
  • Windows 11

NOTE:32-bit versions of Windows are unsupported by KACE Cloud Agent.

Apple:

  • macOS 13+
Browsers:

The following browsers are supported:

  • Google Chrome 109+
  • Microsoft Edge 118+ (Not supported on mobile devices.)
  • Mozilla Firefox 119+
  • Apple Safari 12+ (Mac only)
  • Opera 15.6+

System-provided mobile administrative applications are not currently available.

 

Registered Devices:

KACE Cloud uses an agent to deliver some management functionality to Windows and macOS devices. Windows and macOS devices can be partially managed without an MDM connection through device registration. The following operating systems are supported:

Windows:

  • Windows Server 2016 (Standard and Datacenter Editions with .NET Framework 4.7 or later)
  • Windows Server 2019, 2022, 2025 (Standard and Datacenter Editions)
  • Windows 10 Professional, Enterprise, Education, 1709 or later
  • Windows 11

NOTE:32-bit versions of Windows are unsupported by KACE Cloud Agent.

Apple:

  • macOS 14+

New features

New feature in KACE Cloud:

  • Remote Integration

    KACE Cloud has partnered with Splashtop to provide remote access to managed devices. Administrators can now remotely control Windows, macOS, and Android devices, and remotely view iOS devices. This feature is automatically included at no extra cost for all devices managed under Modern and Comanaged subscriptions. Devices managed through the Companion Edition subscription can upgrade to the Companion Edition with Remote subscription to enable this functionality.

    Splashtop offers a comprehensive set of features, including:

    • High-performance remote desktop (up to 30 frames per second)
    • Robust security (all communication secured with TLS and AES-256)
    • File transfer
    • Remote print
    • Chat
    • Audio
    • Multi-monitor support (toggle between any number of monitors)
    • RDP session support (toggle between console session and RDP sessions)
    • Annotation and laser pointer (as part of view-only mode)
    • Various zoom and full-screen viewing options
    • Blank screen
    • Lock keyboard and mouse
    • Clipboard sync or paste clipboard contents as keystrokes.

To get started, go to Settings > Remote Access in the KACE Cloud tenant to deploy Streamer application to your devices and install Viewer application on your computer. For more information, visit Setup Remote Access.

See also:

Enhancements

The following is a list of enhancements implemented in KACE Cloud.

  • Patch Deployments: A Better Patch Status Awareness
    KACE Cloud has introduced a new Deployments tab in the Libraries > Patching screen. This tab displays all the patches that are being deployed in your environment. You also have an option to use a filter to only display patches that are missing from one or more devices. You can drill into each patch to see the exact devices from which the patch is missing.
  • Device Alias: a new way to identify devices
    Administrators can now change the display name of any device in the system without impacting the actual device name. KACE Cloud has now included a new field, Device Alias, which is used as the primary field for showing the name of the device. This field is internal to KACE Cloud only and will not be pushed out to the device. By default, the device alias is set to the device name, but administrators can configure the default values in Settings. Device Name will always refer to the actual device name stored on the device, while Device Alias will always refer to the internal, customizable name.
  • MSI Installations: using the KACE Cloud Agent
    To date, KACE Cloud has used Microsoft's protocol-based mechanism for deploying MSI installers. While this process works well enough, it does not support deployment to devices running on Microsoft Windows Server. With this release, KACE Cloud will now deploy MSI installers using our own KACE Cloud Agent, providing more granular options for deployment.
  • Custom Compliance: Improving Compliance Reporting
    Administrators can now selectively ignore specific compliance failures for policies applied to devices. While policies continue to function as they always have been, you can now mark specific items within a policy to not cause a compliance failure. This is particularly useful when there are known issues with the installation of apps, Wi-Fi configurations, or other entities on devices that cause those devices to be marked as out-of-compliance. The failures are still visible, but the compliance state of the device will be reported as in-compliance.

Resolved issues

The following issue is addressed in this release.

Table 1: General resolved issues

Resolved Issue Issue ID
Saving Admin Portal settings LDAP password with no uppercase letter generates error 9922
Fixed minor UI issues on Subscriptions / Licensing page. 9923
Removed managed email account inventory from Android agent. 9960
Fixed issue where Windows Option Set installation failures were incorrectly marked as successful in Device history record. 9974
Windows Option Sets not getting installed on some Education editions. 9973
PaidMSP subscription name not consistent throughout Admin Portal. 9961
Passcode Rule setting for Android EMM passcode expiration did not prompt to change passcode. 9896
Fixed minor UI issues on Device Detail page. 9980
Devices in Discovered state are missing identifier in device list. 10022
Android Zero Touch Sync process uses wrong identifier. 10027
Microsoft's April 2024 Cumulative Update for Windows 10 21H2/22H2 fixes the issue with MDM inventory not reporting installed applications. 8484
Device Inventory not always clearing invalid telephone records. 10029
Updates privacy policy. 10045
Custom iOS Apps with special characters in name fail to install. 10259
Secure License banner appears in Policy Rules view when Companion License exists. 10247
User was allowed to try renaming a pre-enrolled or discovered device. 10038
Enrolled Windows and Mac devices were not able to retrieve agent-based inventory information if a Secure or Companion Edition subscription was not present. 10385
Unable to update AMAPI Service Account key. 10416
Policy is inadvertently getting linked to a single device multiple times resulting in inaccurate counts. 10301
AMAPI configuration errors prevents Enrollment Portal from allowing enrollment of other device types. 10397
EMM Android Agent crashing due to duplicate kiosk app entry on Android 14. 10459
Policy Rules for Patch notifications are not enabled for Companion Licenses. 10465
Manual labels added to pre-enrolled devices are intermittently removed during enrollment. 10476
Policy Manager not handing certificate removal properly when certificate is linked to another configuration. 10251
.IPA files fail to upload into App Library. 10379
Non-KACE EMM DPC profiles are not being returned during an Android Zero Touch Sync. 10486
CVE-2024-24789 resolved in KACE Cloud deploy plugin component. 10479
Patches that are automatically added to a patch filter after a patch catalog sync are not immediately processed. 10328
Non-applicable Wi-Fi fields are being shown on iOS devices. 10464
Error importing Android .APK, if multiple versions have been previously deleted from the App Library. 10594
KACE Android Agent enrolling COPE devices with serial number as enrollment identifier 10588

Known issues

The following issues are known to exist at the time of release.

Table 2: General known issues

Known Issue Issue ID
MSI upload fails to extract Product ID for non-standard files, requiring manual ID update for uninstallation. 10570

Product licensing

Subscription and licensing information is managed from the Settings page in KACE® Cloud MDM. It includes information on paid and trial subscriptions, licenses, start and end dates, available licenses, and more. For details, see About subscriptions and licensing.

More resources

Additional information is available from the following:

About us

Quest Software creates technology and solutions that build the foundation for enterprise AI. Focused on data management and governance, cybersecurity and platform modernization, Quest helps organizations address their most pressing challenges and make the promise of AI a reality. Around the globe, more than 45,000 companies including over 90% of the Fortune 500 count on Quest Software. For more information, visit www.quest.com or follow Quest Software on X (formerly Twitter) and LinkedIn.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com/kace-cloud/current.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

  • Submit and manage a Service Request
  • View Knowledge Base articles
  • Sign up for product notifications
  • Download software and technical documentation
  • View how-to-videos
  • Engage in community discussions
  • Chat with support engineers online
  • View services to assist you with your product


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KACE Cloud Help Center
Updated - June 2024